Refund Policy

You can ask for a full refund of any payment within 14 days of the date we received it. It applies to both the monthly and the annual plan, and to your first payment as well as any renewal. We do not ask why.

Invoices you already created are yours to keep — asking for a refund does not delete your work. Your account moves back to the free plan.

Past 14 days we do not give refunds as a matter of course, with these exceptions:

• We were paid twice for the same period — we refund the duplicate in full, whenever you notice it.
• We could not activate your account — if you paid and we failed to upgrade you, you get a full refund.
• We shut the service down or remove a feature you paid for — we refund the unused portion of your paid period, as set out in our Terms of Service.
• We close your account for a reason other than your breach — we refund the unused portion.

If you simply stop using WorkInvoice partway through an annual plan, we will still consider a pro-rated refund on request. Ask — we would rather part on good terms.

Email hello@workinvoice.app from the address on your account, or message us on WhatsApp at +65 9673 6849. Tell us the date and amount you paid. That is the whole process.

Because payment is made by PayNow, refunds are sent by PayNow back to the number or account the payment came from, unless you tell us otherwise. We acknowledge every request within 2 business days and send the money within 10 business days. There is no refund fee — you get back the full amount you paid.

There is no subscription to cancel and no card on file, so nothing will ever charge you automatically. If you do nothing at the end of a paid period your account simply returns to the free plan, and your data stays available to export.

This policy is in addition to your rights under Singapore law, including the Consumer Protection (Fair Trading) Act 2003. Nothing here takes those rights away.